bg374 Privacy Policy Your Information Is Safe

Last Updated: January 2026

This Privacy Policy ("Policy") applies to all services, websites, and related applications of the bg374 platform. By registering on bg374 or using its services, you are considered to have fully accepted the terms of this Policy. We recommend reading this Policy together with our Terms and Conditions and Responsible Gaming pages.

1 Introduction

bg374 is a trusted online casino and betting platform operating for users in Bangladesh. We believe that your privacy is a fundamental right and that handling your personal information with the utmost care is our responsibility.

The purpose of this Privacy Policy is to clearly inform you about what types of information bg374 collects, how that information is used, how long it is retained, and what rights you have over your information. We keep your data secure using SSL encryption and modern security technologies.

If this Policy changes, we will publish the updated version on the website and, where applicable, notify you by email.

2 Information We Collect

bg374 may collect the following types of information:

2.1 Registration and Identity Information

Full name, date of birth, and nationality
Valid email address
National ID or passport number (for verification purposes)
Current address and postal code
Username provided at the time of registration

2.2 Financial Information

Mobile banking numbers (bKash, Nagad, Rocket)
Bank account details (where applicable)
Transaction history — deposit and withdrawal details
Records of bonus and promotional benefit usage

2.3 Technical and Usage Information

IP address and device identification data
Browser type, version, and operating system
Login and logout times and session information
Records of which games were played on our platform
Information collected through cookies and similar tracking technologies

2.4 Communication Information

Records of contact with us via live chat, email, or other channels
Details of complaints and requests
Feedback provided through surveys or feedback forms

3 How We Collect Information

We collect information in the following ways:

Directly Provided Information: Information you provide yourself during registration, verification, deposit/withdrawal requests, or when contacting the support team.
Automatic Collection: Information automatically collected through cookies, session logs, and similar technologies while you use our platform.
Information from Third Parties: Limited information received from identity verification services and payment providers (such as bKash, Nagad).
Public Sources: Information obtained from public records or databases where applicable, such as for fraud prevention purposes.

4 Purpose of Using Your Information

bg374 uses your information only for the following legitimate purposes:

Account creation, management, and identity verification
Processing deposits and withdrawals and maintaining transaction history
Providing bonuses, promotions, and VIP benefits
Platform security, fraud detection, and prevention
Providing 24/7 Bengali live chat and email support
Complying with responsible gaming guidelines and identifying problematic behaviour
Meeting legal obligations and resolving disputes
Improving platform functionality and user experience
Sending relevant promotional communications with your consent

We never sell your information to third parties for marketing purposes.

5 Sharing and Disclosure of Information

bg374 may share your information with third parties only in the following limited circumstances:

Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, and bank transfer services to complete transactions.
Identity Verification Services: With approved verification providers as part of the KYC (Know Your Customer) process.
IT and Security Partners: For the technical operation and security of the platform, under strict confidentiality agreements.
Legal Authorities: In response to valid legal orders, court directives, or requests from regulatory bodies.
Company Restructuring: In the event of a merger or acquisition, with prior notice given to the relevant parties.

Beyond the list above, we do not share your personal information with any third party without your explicit consent.

6 Data Security Measures

To keep your information secure, bg374 takes the following technical and administrative measures:

SSL/TLS Encryption: All data transmissions are secured through SSL encryption.
Encrypted Database: Stored information is kept in an encrypted database.
Access Control: Only authorised personnel can access specific information.
Regular Security Audits: Regular reviews are conducted to identify security vulnerabilities on the platform.
Two-Factor Authentication: An additional authentication layer to protect your account.
Staff Training: All staff regularly receive data protection training.

Even so, it is not possible to guarantee 100% security on the internet. You are also requested to keep your password confidential and not share it with any unauthorised person.

7 Data Retention Period

bg374 retains your information only for as long as necessary:

Active Account: For as long as your account remains active and for as long as required to provide the service.
Closed Account: Even after an account is closed, information may be retained for a specified period for the purposes of legal obligations, dispute resolution, or fraud prevention.
Financial Transaction Records: Retained for an extended period to meet legal requirements.
Withdrawal of Marketing Consent: If you opt out of marketing communications, the relevant information is deleted as soon as possible.

At the end of the retention period, information is securely deleted or anonymised so that you can no longer be identified.

8 Your Rights

As a bg374 user, you have the following rights over your own information:

Right of Access: The right to know what information we hold about you.
Right to Rectification: The right to request correction of inaccurate or incomplete information.
Right to Erasure: The right to request deletion of your information in certain circumstances (the "right to be forgotten").
Right to Object: The right to object to the processing of your information for marketing or other specific purposes.
Right to Data Portability: The right to receive a copy of your information in a structured, machine-readable format.
Right to Withdraw Consent: The right to withdraw consent given for marketing communications at any time.
Right to Complain: The right to lodge a complaint if you are dissatisfied with how we manage your information.

To exercise these rights, email us at [email protected]. We will endeavour to respond as quickly as possible within working days according to Bangladesh Standard Time (BST, UTC+6).

9 Cookie Policy

bg374 uses cookies and similar technologies to improve your browsing experience, ensure platform functionality, and collect analytical information.

Types of Cookies

Essential Cookies: Essential for the basic functionality of the platform — login sessions, security tokens, etc. These cannot be disabled.
Functional Cookies: Remember your preferences (language, display settings). Active with your consent.
Analytical Cookies: Used to understand usage patterns on the platform, which helps us improve our service. Active with your consent.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

10 International Data Transfers

bg374 primarily serves users in Bangladesh. However, for technical reasons, some data processing may occur on servers outside Bangladesh. In such cases, we ensure that:

Your information is only transferred to locations that provide adequate privacy protections.
Third-party providers are contractually bound to comply with the standards of this Policy.
Appropriate safeguards are in place for international transfers.

11 Minors and Age Restrictions

bg374 strictly operates for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at the time of registration.

If we are informed that information has been collected from a minor, we will immediately close that account and take appropriate steps to delete the relevant information. Parents or guardians may contact us in this regard at [email protected].

For ages 21+

12 Changes and Updates to This Policy

bg374 reserves the right to update this Privacy Policy as needed. In the event of significant changes, we will:

Update the "Last Updated" date at the top of this page.
Send a notification to registered users at their registered email address.
Inform users of the change when they log in to the platform.

If you continue to use the platform after an update, you will be considered to have accepted the new policy. We recommend that you review this page regularly.

13 Relationship with Other Policies

This Privacy Policy is connected to bg374's other policies and terms. For complete information, please read the following pages:

Terms and Conditions — Full terms of service use.
Responsible Gaming — Safe and responsible gaming guidelines.
FAQ — Answers to common questions.

bg374 Privacy Policy